Last updated: 26 June 2026.
These terms and conditions apply to quotes, assignments, services, implementations, consulting, maintenance and digital solutions provided by BlazeForce, including Ember for WordPress.
1. Who we are
BlazeForce is located at Onze Lieve Vrouwestraat 137, 4735 AB Zegge, the Netherlands, and registered with the Dutch Chamber of Commerce under number 86871412.
2. Applicability
These terms apply to all offers, quotes, work and agreements between BlazeForce and business clients, unless agreed otherwise in writing. Deviations only apply when confirmed by BlazeForce in writing.
3. Quotes and assignments
Quotes are non-binding unless stated otherwise. An assignment is formed when the client confirms acceptance in writing, accepts a quote or asks BlazeForce to start work.
4. Performance
BlazeForce performs work carefully and professionally. Services are provided on a best-efforts basis unless a specific result has been agreed in writing. Planning, lead time and delivery depend partly on timely cooperation, access, information and decisions from the client.
5. Client cooperation
The client provides accurate and complete information, timely feedback, required access, licences, accounts and decisions. Delays caused by missing information or access may affect planning and costs.
6. Prices and payment
All amounts are exclusive of VAT unless stated otherwise. Invoices must be paid within the agreed payment term. If payment is late, BlazeForce may suspend work and charge statutory interest and reasonable collection costs.
7. Ember for WordPress
Ember is an AI intake assistant for WordPress. BlazeForce installs and configures Ember based on the client’s brand, language, offer and lead process.
The standard setup delivers leads by e-mail, including a compact summary of the conversation. Integrations with CRM, Nextcloud, Salesforce, HubSpot or other systems are not included in the basic installation and are agreed separately.
The starter fee for Ember is, unless agreed otherwise, €450 excluding VAT. This fee covers installation, configuration and 30 days of aftercare. If the client commissions BlazeForce for a follow-up project of €5,000 excluding VAT or more within 6 months after installation, the starter fee may be fully credited against the first follow-up project. This credit applies once and cannot be stacked.
OpenAI API costs, hosting costs, e-mail/SMTP costs, CRM licences and other external costs are not included unless agreed otherwise in writing.
8. AI, content and limitations
AI functionality may produce incomplete, incorrect or unexpected answers. BlazeForce carefully configures prompts, security, rate limiting and UX, but does not guarantee that AI answers are always correct, complete or appropriate. The client remains responsible for checking its own offer, prices, legal claims, privacy texts and lead follow-up.
Ember is intended for general intake and lead qualification. The assistant must not be used for medical, legal, financial or other high-risk advice without appropriate additional agreements, review and safeguards.
9. Licences, accounts and external services
The client is responsible for its own WordPress environment, hosting, domain, e-mail, OpenAI API account, plugin licences and CRM accounts. Outages, price changes or restrictions of external services are outside BlazeForce’s responsibility unless BlazeForce directly provides that service.
10. Privacy and processing agreements
Where BlazeForce processes personal data on behalf of the client, the parties will make additional data processing arrangements where required. The client remains responsible for an accurate privacy statement, legal basis, cookie setup and visitor information when Ember or other solutions are used on the client’s website.
11. Acceptance and changes
After delivery, the client has the opportunity to review the work. Minor issues or improvements that can reasonably be fixed do not justify suspension of payment. Changes outside the agreed scope are quoted separately or performed on a time and materials basis.
12. Intellectual property
Materials, code, documentation, configurations, designs and methods of BlazeForce remain the property of BlazeForce unless agreed otherwise in writing. The client receives a right of use for the delivered solution within its own organisation or website. Open-source components remain subject to their own licences.
13. Confidentiality
Parties handle confidential information carefully and do not share it with third parties, except where needed to perform the assignment or where legally required.
14. Liability
BlazeForce is only liable for direct damage resulting from an attributable failure. Liability for indirect damage, consequential damage, lost revenue, lost savings, data loss, reputational damage or damage caused by external services is excluded to the extent permitted by law. Total liability is limited to the amount paid for the relevant assignment in the three months preceding the event causing the damage.
15. Termination
Parties may terminate an agreement in accordance with the arrangements made. Work already performed, costs incurred and reserved capacity remain payable.
16. Governing law
Agreements with BlazeForce are governed by Dutch law. Disputes are preferably resolved through consultation. If that is not possible, disputes will be submitted to the competent court in the Netherlands.